Payment Policy

Last Updated: 13 August 2026

Accepted Payment Methods

Credit & Debit Cards: Visa, Mastercard, American Express, Discover

Digital Wallets: Apple Pay, Google Pay, Shop Pay

Third-Party Payment Platform: PayPal

Only payment options displayed at checkout are valid for transaction completion. Order processing will only start after successful full payment authorisation.

Currency And Tax Calculation

All product prices are listed in Euro (EUR €). The final checkout total includes item subtotals, delivery fees, applied discounts and German VAT (USt) calculated based on your delivery address.

Any international transaction currency conversion fees charged by your issuing bank are non-refundable and outside our scope of control.

Payment Data Security

The checkout process uses end-to-end encryption through Shopify’s German-based PCI DSS certified payment processors.

Celinae does not store complete card numbers, CVV codes or expiry dates on internal servers. All payment workflows comply with EU GDPR and international payment security standards.

Fraud Prevention And Order Suspension

We reserve the right to pause or cancel orders under the following circumstances:
  1. Payment declined by your card issuing bank
  2. Billing address mismatch triggered by anti-fraud validation rules
  3. Transaction flagged by automated security risk detection systems
  4. Incomplete customer or payment information submitted

    We will notify you via your registered email address to request supporting verification documents.

Temporary Card Authorisation Holds

A pending pre-authorisation hold may be applied to your card balance at checkout in line with standard German banking practices. These holds are automatically released upon order cancellation or completed refund, subject to your bank’s internal processing timeline.

Troubleshooting Unsuccessful Payments

If your payment fails to process, first verify card validity, billing address consistency and available account funds, then directly contact your bank for further resolution. Unpaid order drafts will not enter our fulfilment queue.

Chargeback Dispute Guidance

If you identify duplicate or unrecognised charges on your bank statement, please contact our support team to resolve the issue amicably before opening a formal chargeback or payment dispute, as direct disputes significantly prolong resolution timelines.

Order Confirmation

A payment receipt and official order confirmation email will be dispatched once your transaction is approved. Double-check your delivery address and item selections and notify us immediately for any required corrections.

Payment Policy Contact Information

Brand: Celinae

Website: www.celinae.shop

Email: hello@celinae.shop

Phone: +49 40 7022820

Fulfilment Address: Schöne Aussicht 26, 22085 Hamburg-Nord, Germany

Support Working Hours: Monday – Saturday 9:00 AM – 6:00 PM CEST