Shipping policy

Last Updated: 13 August 2026

All incoming orders are processed within 1–3 working days. Working days exclude weekends and German public holidays. Daily order cutoff time: 6:00 PM CEST Orders submitted after the cutoff will commence processing on the next working day. Temporary delays may occur during seasonal sales and peak holiday periods; we will notify you via email for significant hold-ups.

We deliver to all valid residential and commercial addresses within Germany. Final delivery eligibility will be confirmed on the checkout page. It is the customer’s sole responsibility to enter a complete, accurate address, correct postal code and valid German contact number to avoid courier delivery failures.

Total Delivery Duration = Processing Period + Courier Transit Time Standard Domestic German Shipping: Processing: 1–3 working days Transit: 2–7 working days (extended transit applies for remote islands and rural regions) Overall Estimated Window: 3–10 working days All timelines are non-binding estimates only. Delays may result from courier backlogs, adverse weather, sorting centre bottlenecks or incomplete address information outside our control.

Complimentary standard German shipping is available for orders meeting the minimum cart value threshold displayed at checkout. A flat standard shipping fee applies for orders below the threshold. Expedited express delivery options with corresponding charges can be selected during the payment step.

A dispatch confirmation email containing your unique tracking number and courier tracking portal link will be sent once goods leave our Hamburg warehouse. Tracking status may take 24–72 hours to fully update within the courier’s system.

Customers bear full accountability for accurate shipping details. Immediately email hello@celinae.shop after placing your order if you discover an address error. No address amendments can be made once the parcel is packed or collected by the delivery provider. Redelivery fees for parcels returned due to customer address mistakes will be charged to the buyer.

If the courier tracking shows delivered but you have not received your package, submit your order number and tracking code to our support team. We will guide you to check secure drop-off points, neighbouring households and local post offices before initiating an official courier loss investigation.

Packages returned to our Hamburg address due to invalid postal codes, multiple unsuccessful delivery attempts or recipient refusal will incur a reshipping fee payable by you if you request re-delivery, unless the return was caused by our internal error.

Inspect your parcel immediately after delivery. Photograph the damaged outer packaging and faulty/wrong merchandise, then send the evidence to hello@celinae.shop within 48 hours of receipt. We will resolve the issue in accordance with our Return & Refund Policy and German consumer protection law.

Send an urgent email to adjust sizes, colours or cancel your order before the courier collects the package. No changes can be implemented after handover to the delivery service provider. Your statutory warranty rights for defective products remain unaffected.

Brand: Celinae Website: www.celinae.shop Email: hello@celinae.shop Phone: +49 40 7022820 Fulfilment Warehouse Address: Schöne Aussicht 26, 22085 Hamburg-Nord, Germany Opening Hours: Monday to Saturday 9AM–6PM CEST, Closed on Sundays